Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, contact us at info@purevyae.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will provide a return shipping label along with instructions on how to send your package. Items returned without prior authorization will not be accepted.
For any return-related questions, you can contact us at info@purevyaecom.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the original item. Once the return is accepted, you can place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days without providing a reason. The item must be in its original condition, unused, with tags and packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since approval, contact us at info@purevyae.com